Choose an account to switch subscription. 0 Kudos. Again, Google sent no response to the emails where Payeur explains the violating feature had now been removed. 5. Parental controls can filter which websites your children can visit, limit the amount of time they spend on certain sites or programmes and track what they’ve been up to. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 296. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Parental controls can filter which websites your children can visit, limit the amount of time they spend on certain sites or programmes and track what they’ve been up to. Tap the back arrow in the upper-left corner to return to the Screen. Open the YouTube app and click on your username in the top right-hand corner. Parental Control: YouTube not being blocked. 1. Browse Virgin Media Virgin Media Community. Learn how to set up mobile parental controls with our help articles here. Mobile phone safety is important when protecting children from inappropriate content. Sign in . Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Virgin TV deals; BT TV deals; TV providers; Back to all. ( Virgin Media O2 ) is registered in England and Wales. 0 Kudos. . So we’ve broken the topic down into a useful guide around how to turn on parental controls on your Virgin Mobile, and other useful features Virgin Media offer when it comes to safety. Allow All Apps allows unrestricted access to any app on the device. Using a VM Web Safe options, the Child Safe controls are enabled / disabled for all devices. These tools can be installed across all devices, including mobile phones, computers and consoles. (If you can’t remember it, you can reset it to the default and we’ll send it to you in a message. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Once you have registered you’ll be able to do download the f-secure app onto your device. Turned OFF parental controls, access to website still worked. We are the complete source for total info and resources for Virgin Media Parental Control Pin online. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. 8. Tap on Use Screen Time Passcode to set up a four-digit passcode to enable the restrictions to remain in place. on 23-08-2023 12:46. Search for proxy sites. on each device manual set DNS to use one. Entertain me; Broadband Deals. . Virgin Media has switched on your parental controls by default. By logging in to your child’s Virgin Media Mobile account, you can switch on Parental Control. Virgin Media broadband deals; Vodafone broadband deals; NOW broadband deals; Other broadband. Preferred DNS 192. Hey OzzyDomestique, Welcome to the community and thanks for taking the time to post here on the forums. Another example, Microsoft Windows has a "Parental Controls" feature for blocking applications. SpeedVirgin TV guide: Parental Controls – your box has a default PIN of 1234. 'Virgin Media O2's Connected Playground is a great example of that. 2. A PIN is 2. be supported by evidence. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Then select the Parental Controls option at the top of the page; You can now change the PIN Number within the online player How to change the Parental Control PIN Number using the Virgin TV Anywhere app. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. How to override virgin media parental control?Hello, I'm part of a household of students/young professionals and after resetting our hub one day parental controls have been enabled automatically from what I can tell. Thank you for posting to us here on the community. Virgin Media Parental Controls are free for the first three months and cost £3 per month or £30 annually thereafter. cleuch. And goi. on 27-07-2022 14:17. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. I’ve also obviously done a restart. Competitor Sky has combined TV and Apps in one place since 2016 with its Sky Q service, too. Select Parental Controls in Virgin Media Web Safe. If safeguarding your child’s online wellbeing is a priority at home, then choose a broadband provider that makes parental controls easily accessible. . How to turn on Child Safe. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. If you’re a broadband customer, you can track and change any upcoming orders or appointments. Irritability and disobedience. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. There are no guarantees that my advice will work. 3. For the past week, when I listed YouTube as a block site, it's not doing anything. Parental controls block websites and applications that you think are unsuitable for your child. Then re-enter the passcode to confirm. Similar to Web Safe, if you have turned on Parental Controls, they may be interfering with your VPN. 1. Select ‘Parental controls’ in the Settings section. Tried turning off/on again but still doesn’t work. Hi @Kelpar, Thank you for expanding. " If your child has an email address, enter it. Turn off the Web Safe feature (a. I would be more than happy to look into this for you. 0. To activate and set up parental controls log into My Virgin Media. Also, if it matters, I’m a virgin with a very strong libido and. How to setup Virgin Media Fibre's Parental controls Parental controls block websites and applications that you think are unsuitable for your child. 8. If you are unable to update these yourself manually, we can offer support from our side. Press Remember to change your PIN as soon as your V HD Box is set up. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Keep on top of parental controls, spending caps, roaming, contact details, billing preferences and buy a data add-on in a few taps. I have Virgin Media Connect app and there’s no apparent way of switching on and off filters. You may be worried about to prevent your kid from buying apps makes a change. It may take up to 24 hours for the change to be activated on your modem. a minute ago. Select "MENU" on you remote control. Virgin Media. 1. addressLine3}}Joining in. Headaches. My Virgin Media App. 1. 3. One area parental controls can look at is screen time, with the option to limit playing time directly on the PS5. Mobile Your Account. Virgin Media offers Web Safe, which lets you block websites that may be inappropriate. Make sure to keep having regular conversations about their online lives to stay on top of any issues. Open the YouTube app and click on your username in the top right-hand corner. Virgin media parental control turn off. Any website unsuitable for children is blocked by default. Solved: Hi, I can’t disable the parental controls on my internet. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsTo set up PlayStation 5 parental controls follow these instructions. Virgin Media parental controls. Unable to turn off parental controls. Phone. Broadband & mobile networks. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Parental controls are not available on the Freeview app and can be applied by setting the parental control on the individual player. How to use Virgin Mobile parental controls Parental controls are designed to keep you and your family safe from 18+ only content. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsparental control turn off pls. on 27-07-2022 14:17 Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the. Switch on Child Safe. Other useful resources. How do I turn off controls so I can access adult content online. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. We would like to show you a description here but the site won’t allow us. on 24-04-2023 17:40. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. It's so annoying during the day having to enter a pin. Child Safe is affects the way the VM DNS works, it aims to prevent delivery of the IP of the blocked content. Select Settings. Virgin TV Go. Irritability. What are parental controls? Parental controls are a set of tools designed to protect and keep children safe online. I have just moved onto Virgin and I have been to the security settings and Child Safe is turned off. . How do i logout of instagram from a lost/stolen device in order to log on to it from a different device? Power sharingyou must download the app in order to control the amount of power shared. Hit ‘settings’. Packages. Hi - I also have parental control now switched on, and am unable to disable it due to a soft lock on my account , whatever that means. This is what I tried to enter. It does not affect the way Google or any other search engine function. Toggle the Parental Controls switch to ON. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Stream from Virgin Media. Joining in. How to use Virgin Mobile parental controls Parental controls are designed to keep you and your family safe from 18+ only content. Virgin TV Go is available to all Virgin Media TV customers. For help with your PIN, see Your Virgin TV PIN. Parental controls on Freesat . I have tried through the app and the desktop site and just keep getting - 5362132. Getting online on any device and staying connected is a breeze when you know what to do. Virgin Media’s Web Safe service lets you block websites that might contain viruses and protects your child from websites considered to have inappropriate or. The soft lock would mean that the number is currently in the process of being migrated to the O2 network, so during that period there'll be certain network level changes that cannot be made. Completely free to use, features include:Maybe the parental controls are on? I'm looking at the NordVPN site right now - not blocked, but I don't use Virign's DNS servers. Enter the email address or the mobile number you gave us when you joined Virgin Media. If you have an iPhone, adding limits is simple (even on the iPhone 8). As soon as switch to mobile data 5G/4G, private relay works again. Morning eylprice Thanks for posting and welcome back to the community. Stream, by Virgin Media, isn’t the first plug-and-play TV device on the market. Enter your Netflix password where prompted. This includes restricting children from accessing inappropriate or adult content. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If parental controls are turned on, some apps may be restricted. Here is where you can get to the settings on the 360. How to register to use the TV Go app or website. Create a PIN. Virgin Media’s content filter system comes with two main levels of protection – Virus Safe and Child Safe. Page 32 Explore the apps 1. Log in to your Virgin Media account using your email address and password. Your router is your front door to the internet, you wouldn't let your kids wander around outside when they're meant to be in bed sleeping, this app gives you the keys to lock the internet. Is it possible to completely disable parental control and pin requests for all channels on a v360 box? The only time I want to have to enter a pin number is when purchasing something or when I go to a channel that is specifically locked. Your router is your front door to the internet, you wouldn't let your kids wander around outside when they're meant to be in bed sleeping, this app gives you the keys to lock the internet. Virgin TV deals; BT TV deals; TV providers;I'm trying to disable Parental control for watershed hours. We give all our customers a complete, market leading security package called Virgin Media Security, free. Manage Your Account. If you haven’t got an account click the ‘Create Your Account’ button. You can change the pin number of you wish by going to Settings > parental Controls > Change PIN. Virgin Media. on 20-02-2023 00:49. Hi, I have recently got virgin media broadband. Virgin Media broadband deals ; Vodafone broadband deals ; NOW broadband deals ; Other broadband. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos. WiFi Blocker - Parental Controls for the Virgin Media Hub 3. 0 router with emphasis on Parental Controls. ©2023 Virgin Media. Parental controls on BBC iPlayer. on 17-06-2022 11:51. We would like to show you a description here but the site won’t allow us. Virgin media websafe is the standard internet security product that comes with all of Virgin’s broadband packages. 17K views 4 years ago. Just as I should. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. If you haven’t got an account click the ‘Create Your Account’ button. Parental controls for Apple, Android and other devices. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Take control of your internet today. Take control of your internet today. 0. (25 pages) Set-top boxes Virgin Media V HD Box User Manual. Mobile Your Account. Log in to your Virgin Media account using your email address and password. Click on Manage Web Safe. Parental controls are one of the easiest, most effective methods to keep your kids safe online. 1. It displays a message saying there is a financial soft lock on. Parental controls on Disney Plus. Hello, I Keep trying to resolve this problem every time i need to you my mobile data to use a website that has restrictions (Gambling / Betting etc) I literally end up going round in circles. Preferred DNS 192. Hi @jacklogan623 . Free to all Virgin Media broadband customers, the new opt-in service offers a one click solution to automatically restrict access to websites containing age. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. I’ve checked the network settings on the iPhone and there’s nothing odd. Swipe down from the top of the screen and tap More, and then tap Parental Controls. You found your source for total information and resources for How to Remove Parental Control Virgin Media online. I want to turn off the parental control on my virgin sim contract when i go on my account it says if you put your details and tick the box to confirm ; How to turn off virgin tv parental control? Virgin mobile parental code lock. For example, a house with many different devices accessing the internet at one time, doing different things, will have an impact on your data usage. 3. Bypass virgin media parental controls. The device it uses could easily be mistaken for an Apple TV box, or compared to the likes of the Amazon Fire Stick. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. It does not affect the way Google or any other search engine function. Now you’ll see two options: you can either set simple parental controls by limiting gameplay by age (so that only certain age-ratings can be played), or you. Re: Disable parental controls on V6 box. Learn how to set up mobile parental controls with our help articles here. Open the online player; Log in using your My Virgin Media username and password; Click: Settings on the left of the page Click: Parental Controls at the top of this page You can now change your parental controls PIN within the online player It might take up to 2 hours for the permanent deletion of the BT Parental Controls to take effect. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. 1. Set or Change your PIN That’s where your PIN comes in. Parents can control a number of things kids see and do when playing Fortnite to keep them safe and protected. While you are watching a program, you can also press the Right Arrow until you see the large channel banner, use the Up Arrow and Down Arrow to highlight the padlock icon on the channel banner, then press Select. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. You can block categories of specific sites, and set a timer to control when these filters are active. To turn Virgin Media Parental Controls off on your modem, do the following: Go to the My virgin Media panel. Start here!We would like to show you a description here but the site won’t allow us. 2. Thank you for posting to us here on the community. What are parental controls? At Virgin Media, we pride ourselves on our parental controls. Then re-enter the passcode to confirm. Account - Mobile. Sign in . Mobile Your Account. Ensure that parental controls are off. Parental controls are one of the easiest, most effective ways to keep your kids safe online. Apples system works perfectly fine. Age verification is limited, relying on self-reporting. 2. Virgin Media and O2 ; Help & Support ; Blog. Parental controls. When you sign up for broadband from Virgin Media, you’ll be given the option to turn on Web Safe. To change, select Settings on the Home screen, choose Parental Controls and follow the on-screen instructions. Go to the Plan and Device tab and click on Manage services. by test-alpha ltdWifi parental controls. Modifier keys include: Command, Shift, Option, Control, Caps Lock, and the Fn key. Apple users, tap the settings wheel > Parental Controls. Virgin Stream supports almost all popular subscription services (except Apple TV+). This age limit applies to most social media sites and has been dictated by US law through the Children's. You can change your settings at any time. Select Help & Settings. The Switched On Families Playbook – an interactive guide, which identifies some of the biggest challenges at each stage of your kids’ digital development and what you can do about them. Log in to your Virgin Media account 3. Internet service providers have an obligation to protect families from inappropriate online content, too. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Parental controls are one of the easiest, most effective methods to keep your kids safe online. Virgin Media. Keep an eye on your inbox for a message from myself. Click here to view more details on content filters from BT Parental Controls. It offers parents the ability to control what their children can do online, as well as parental controls that can help ensure that their children are safe and secure when using the internet. Parental Control On iPhone. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. How do I switch these off, through virgin themselves or on my phone settings? thanks !Virgin mobile disbale parental control. These tools can be installed across all devices, including. IP address 192. Secondly , the child wouldn’t be able to use it without a parent paying for it. How to block and report on TikTok. To do this, you need to access your router’s administrative options. 168. Parental controls are one of the easiest, most effective ways to keep your kids safe online. 4. Entertain me; Broadband Deals. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Learn how you can change Web Safe settings to turn Chi. I have tried the sim in my old phone and have the same problem, and it only happens. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Sign in . Virgin Media and the National Parent’s Council (NPC) are also supporting parents worried about Internet safety through training programmes in primary schools across the country. 1 Kudo. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. I am an adult and was an adult when I signed up for the account but I get the message: 'This action cannot be carried out as the Financial Account has a soft lock active'. Let us know if you're still having issues with it and we'. Since I signed up to Virgin Mobile (over a year ago) I have been unable to access sites such as Reddit & SkyBet due to the parental control on my mobile account. This app is a control centre for your Virgin Media Hub 3. If you opt for an Apple Music family plan (which costs more than the individual one), you can share it, and if you pay for iCloud. Go to Settings and tap Screen Time. How to block and report on TikTok. Registration number: 12580944 Griffin House, 161 Hammersmith Road. Get NordVPN - the #1 VPN for Virgin Media. Pictured at the launch of Virgin Media one click ‘Parental Controls’ was Mark Coan, Vice-President of Product, Sales and Marketing, Virgin Media Ireland with Brandon Noble (age 12) and Beau. Admin user {{account. Parental controls are one of the easiest, most effective ways to keep your kids safe online. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. For media enquiries about Switched on Families, email press@virginmedia. Do you want to take control of your Samsung Galaxy S23 Ultra and remove the parental lock? In this video, we'll show you How to Turn Off Parental Control on. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. We use cookies to give you the best browsing experience, to create content, ads and offers personalised to you and to analyse our website use. Been like this for 3 days. 168. This will be available via the purple envelope on the top right of this. Look out for the envelope in the top right-hand corner. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Look down the left-hand bar to find Parental Controls. The account owner must perform this action, which may take about 24 hours before this setting is affected on the modem. Choose an account to switch subscription. WIFI PARENTAL CONTROLS in Networking and WiFi 2 weeks ago; Virgin Blocking Access to my website in Networking and WiFi 3 weeks ago; I cant turn off parental lock in QuickStart, set up and connections 11-10-2023; My Virgin Media App not working in QuickStart, set up and connections 17-08-2023; Can’t disable parent controls in Networking and. Tap the switch. I used the iBuku with the iPod touch and found that the device was secure in the slot, but it wasn't big enough to be used with the iBuku's buttons. Take a plan with 3 lines, 3,000 shared minutes, unlimited texting, and 3GB of data. Virgin Stream hub offering money-back for. From the option screen select ‘Block’ or ‘Report’ and on the next screen give a reason why you’re. . You can therefore hide the Adult channels. 255. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Access your bills, diagnose faults and manage your package. This feature is ON by default if Parental controls are ON, and OFF by default if Parental Controls are OFF. It’s generally easy to use, reliable, and relatively inexpensive, but it’s important to note there are no geofencing capabilities and that some features don’t work for iOS at all. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select. Virgin Media broadband deals; Vodafone broadband deals; EE broadband deals; NOW broadband deals. Expand the Parental Controls menu item. Virgin Media broadband deals; Vodafone broadband deals; EE broadband deals; NOW broadband deals. i am part of a family plan so it’s hard to get this fixed. The campaign highlights the importance of parental controls in the digital age. Does anyone know how I can get around this? Thanks Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Parental controls are one of the easiest, most effective methods to keep your kids safe online. Entertain me; Broadband Deals. I am being blocked from certain sites/apps when using mobile data, such as Reddit. If you would like to disable the pay-per-view PIN prompt on a Virgin TV 360 or Stream box, complete the following setting changes via your remote control: go to Settings > Parental Controls > Set PIN for payments and ensure the setting is set to “OFF”. But you can't configure it for other administrators, for the same reason as mentioned above. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. And because your TiVo box is hooked up to the internet, you’ll always have the most up to date version of the app. Hi nmurphy557 👋 welcome to community, thank you for posting! Sorry to hear about these difficulties with your parental controls. It uses technology, lighting, sounds and musical elements to provide a sense of achievement which all children strive for in play. To turn it off, follow these steps: 1. From what I can tell, this is quite a common issue from reading up on the forum. Changes to the Parental control setting usually take around two hours to update, but sometimes can take a little longer. Hi. More help. Parental controls block websites and applications that you think are unsuitable for your child. Choose Parental Controls. 0 and later: Messages & Settings > Settings > Parental Controls. Im unable to access apps from google play store for my mobile samsung ace ,it shows "you have nt accesed the google play store app or the white; How can i get the google play store or android market on a kurio 7s? Turn off parental control virgin mediaRe: Parental controls Virgin Mobile 17-09-2022 22:29 - edited 17-09-2022 22:35 Looks as if this may be a case of the system still setting up all the account processes following a transfer from another provider. Disable the Internet with a Firewall. (29 pages) Set-top boxes Virgin Media TV 360 Mini box Manual. Step by Step instructions. The PIN must be chosen by the account holder and allows only those authorised to view. Click Apply. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Parental controls still active when switched off in Virgin Mobile a month ago; Parent's landline down AGAIN with serious risk of harm in Home Phone 03-10-2023; URGENT 92-year-old parent landline dead, in Home Phone 29-09-2023; Issues with TV and phone at parents house in Home Phone 19-09-2023; Re: parental control incorreclty. Choose your child’s device below to find step-by-step instructions on setting up parental controls. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Get more from your kitWatch the video to get quick tips on how to manage parental controls on Virgin Media F-Secure. Virgin Media broadband deals; Vodafone broadband deals; NOW broadband deals; Other broadband. If it’s your child’s iPhone. Open the Virgin TV Anywhere App on a smartphone or tablet; Log in to the App using My Virgin Media Username and Password; Select the. The controls you set will apply to all connected devices in your home 24 hrs a day. We have the best source for complete info and resources for How to Bypass Parental Controls Virgin Media on the Internet. On the My Security management page, if the slider in the 'BT Parental Controls' panel is set to 'On', BT Parental Controls are active. Android users, tap Settings > Change PIN or Settings > Parental Controls > Change PIN. I cannot remove parental controls from my mobile account either in the app or online. So, if your child is 13, set the parental control on your console to level 3. 8. Virgin Parental Controls. Parental controls leave search sites such as Google and Bing accessible. The Virgin Media Hub 3. If you'd like to keep the Virgin Media parental controls switched ON, whilst using Private Relay - use the following settings. You can always reset your PIN back to 1234 again afterwards by repeating the above or by going to Home > Help & Settings > Help > TiVo box > Reset my PIN. Parental controls are one of the easiest, most effective methods to keep your kids safe online. Sign in . Android users, tap Settings > Change PIN or Settings > Parental Controls > Change PIN. Virgin TV deals; BT TV deals; TV providers; Back to all. Go to My Apps. (If you can’t remember it, you can reset it to the default and we’ll send it to you in a message. Go to Settings -> Protocol and change the default protocol to OpenVPN(TCP) and try to connect. Virgin Media broadband deals;. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. To avoid the necessity about obtaining parental permission available any user go the age of 13, most services have instead chosen up placement an age restriction of 13 to their services. If you can not log into your Surfshark account, skip the first suggestion.